Service & Support Desk
In need of assistance?
Primaned provides technical and functional support services for all our products. Our Primaned Service & Support Desk is there to answer your questions around all our project management software and hosting services.
Our support staff consists of highly qualified software engineers with a passion for the project management tools and services we deliver. Our engineers are experienced in both technical IT-related challenges and the functional aspects of the software.
The Primaned Service & Support Desk is also your single-point-of-contact for all our hosting and other SLA services. The Service Desk will coordinate actions and requests together with our Primaned Consultants and partners to get your queries/incidents solved.
Our Support Services are available for all customers with a valid maintenance contract or SLA. For Oracle products, a Customer Support Identifier (CSI) number is expected upon first contact.
Primaned Service & Support Desk:
Regular Service Hours
Mon- to Friday from 09:00 to 17:00, excl. public holidays in The Netherlands.
Hosting Service Hours
Severity 1 | 24/7 (with active Global Support contract, separate instructions supplied)
All other | Mon- to Friday from 09:00 to 17:00, excl. public holidays in The Netherlands.
| Oracle Primavera tools: Oracle Primavera SLA: PMWeb tools: |
+31 10 – 28 62 158 +31 10 – 28 62 158 +31 85 – 02 11 090 |
Call or mail our Service and Support Desk
Remote support
Click on below icon when our service desk employee asks you to.
